International Operations Director, Capital One Software (Remote)

Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.

Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.

We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As an International Operations Director, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market.

Role Summary

The International Operations Director will be responsible for overseeing and optimizing all operational aspects of Capital One Software's international expansion. This role requires a strategic leader with a strong background in global operations, cross-functional team leadership, and a deep understanding of software development and delivery processes. The successful candidate will drive efficiency, scalability, and excellence across our international operations, ensuring seamless integration with our global business objectives.

Responsibilities:

• Legal & Compliance: Serve as the primary point of contact for legal counsel to ensure compliance with all international regulations, including GDPR, data residency requirements, and local business laws. Manage the process of securing all necessary licenses and registrations.

• Go-to-Market (GTM) Localization: Collaborate with marketing and sales teams to ensure all GTM materials, from product collateral to sales decks, are culturally and linguistically adapted for each target market.

• Technical & Product Rollout: Work with product and engineering teams to define and roadmap technical requirements for internationalization, including data localization, platform performance, and currency/payment processing. Ensure a seamless product launch in new regions.

• Logistics & Partner Management: Oversee all logistical aspects of international operations, including defining the ideal go-to-market model (direct sales, channel partners, etc.) and managing relationships with local partners and vendors.

• Cross-Functional Leadership: Act as the central hub for international expansion, coordinating efforts across all departments, including sales, marketing, engineering, legal, finance, and customer success.

• Budgeting & Reporting: Develop and manage the budget for international operations. Provide regular updates to the executive team on key performance indicators and progress toward expansion goals.

• Ability to travel internationally as required.

Basic Qualifications:

• Bachelor's degree

• At least 8 years of experience in international project management, international legal compliance, or international operations at a regulated company

• At least 5 years in an international or global capacity within the software or technology industry

• At least 6 years in people management

• At least 5 years of software development lifecycle (SDLC) and agile methodologies experience

Preferred Qualifications:

• Master's degree, Juris Doctor, or MBA

• Experience in the B2B SaaS industry, preferably within the data management, data security, or cloud technology sectors

• Proficiency in multiple languages (some examples include: French, German, Spanish)