Operations Account Manager - HR, GRO & PRO - Remote

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.

As we continue to scale, we need proactive, experienced team members to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.

Why We’re Hiring

With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO & GRO services in Saudi Arabia, our post setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfolio.

We’re looking for an Operations Account Manager, HR, GRO, PRO for the rapidly scaling Post Setup business line within AstroLabs Business Growth Solutions, where we support the long-term growth of leading companies in the Gulf.

Our specialized regional operations team has streamlined regulatory compliance, from the renewals of company licenses and documentation to Saudization and governmental portal management. We also offer HR and PRO services to take care of the administrative needs of our clients as they scale in the Kingdom. The delivery of such client services is one of the most important aspects of the companies’ business journeys and directly impacts their operations and growth in KSA.

Who You Are

Our Account Manager, HR, GRO, PRO should be an experienced operations and customer excellence professional with a track record of successfully managing a portfolio of clients remotely in a fast-paced, KPI-driven environment.

The role involves managing a diverse client portfolio, ensuring smooth regulatory compliance, and supporting business growth through HR, PRO, and GRO services. Key responsibilities include license renewals, Saudization coordination, and government portal management. You will play a crucial role in client success, directly impacting their operations and growth in KSA.

We need an experienced professional who can independently handle complex accounts, is detail-oriented, process-driven, and excels in customer service. Strong customer experience and stakeholder management skills are essential for building client relationships, promoting retention, and driving renewals.

We are Ambitious, we take Ownership, and we are committed to Excellence. If you are a high-performing, driven individual, then read on — we would love for you to join our dynamic team.

What You’ll Do

Operations & Compliance

• Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization coordination, payroll coordination, and compliance with governmental regulations.

• Master and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and operational efficiency.

• Coordinate effectively with government entities, GRO partners, and internal stakeholders to facilitate smooth service delivery.

• Ensure all client data and documentation is accurately captured and maintained in internal systems.

• Continuously refine processes to enhance efficiency and service quality, proactively contributing to operational improvements and new service offerings.

• Maintain strong responsiveness and communication standards across client and internal stakeholder interactions.

Client & Relationship Management

• Take full ownership of a diverse portfolio of clients, ensuring their HR, GRO, and PRO needs are managed with excellence.

• Provide proactive advisory support, helping clients navigate regulatory requirements and optimize their operations in Saudi Arabia.

• Manage end-to-end client engagement, from onboarding to offboarding, ensuring high client satisfaction.

• Handle escalations from junior team members, offering guidance and support to resolve complex issues efficiently.

• Drive client retention and renewals through excellent service delivery and relationship management.

• Maintain clear documentation, follow-ups, and SLA adherence across all client interactions.

Leadership & Development

• Take on mentorship and coaching responsibilities, supporting junior team members in developing their expertise.

• Lead by example, demonstrating strong operational execution, problem-solving, accountability, and customer service ski