Senior Sales Operations Analyst (CPQ)

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Sales Operations Analyst (CPQ)

Overview:
Mastercard is seeking a dynamic Senior Sales Operations Analyst (CPQ) to join our D&S Insights and Enablement team. The Senior Sales Operations Analyst (CPQ) will support strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements related to Configured Pricing across subscriptions, services, and other pricing schemas for our robust suite of product offerings.

This resource will ensure proper governance of the Mastercard product catalog for D&S products along with all associated and downstream relationships to marketing, sales, quote/contracts, Order Management, and financials. We also are in the process of implementing Salesforce.com’s CPQ solution along with PSQuote for Service Pricing. This resource will be driving improvement efforts and owning vendor relationships to ensure we are getting the most out of the solutions we have available.

Role:
• Drive the roadmap and improvement efforts of Salesforce.com CPQ and other product and pricing systems used by Data and Services.
• Partner with our product and pricing organization to ensure best in class governance, process, and pricing are being used within our systems and platforms.
• Collect business requirements, write technical stories and work with technology team and developers to test, validate and implement.
• Provide training and change management for the CPQ, PSQuote, and Product Catalog user base.
• Support investigation and resolution of issues, concerns, and escalated requests.
• Conduct periodic Quality Control checks and Data Audits.
• Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements.
• Provide training and support to sales teams on CPQ usage, best practices, and troubleshooting techniques to maximize adoption and effectiveness.
• Stay abreast of CPQ industry trends, best practices, and emerging technologies to drive continuous improvement and innovation within the sales operations function.

All About You:
• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field; or equivalent work experience.
• Proven experience in sales operations, with a focus on CPQ systems administration and configuration.
• Strong proficiency in CPQ platforms such as Salesforce CPQ, Oracle CPQ, Apttus, or similar systems. Salesforce experience is preferred.
• Experience in system implementation, customization, and administration within CPQ environments.
• Solid understanding of sales processes, pricing strategies, and revenue models.
• Demonstrates knowledge of customer service standards, processes, and tools Demo.
• Excellent analytical skills and attention to detail, with the ability to analyze complex data sets and derive actionable insights.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• Demonstrates ability to contribute to support projects/inquiries related to CRM, ERP, and other operational systems (Oracle, Salesforce.com, Billing, etc.)
• Salesforce certification(s) related to CPQ (e.g., Salesforce Certified CPQ Specialist) is a plus.


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In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accom