Sales Supervisor

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. 

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner! 

Merchology seeks a Sales Supervisor to organize and guide a team of Account Representatives, ensuring exceptional service and a streamlined sales experience. Reporting to the Sales Manager, this critical role drives continuous improvement through mentorship, sales training, collaboration with other departments, and analysis of sales metrics.

 PRIMARY RESPONSIBILITIES

• Lead, coach, and mentor Account Representatives to meet and exceed KPI metrics, fostering a sales-driven environment.
• Evaluate team performance, providing constructive feedback and support to enhance individual and team results.
• Manage new business opportunities via the sales inbox, local partnerships, and brand referrals, strategically assigning these opportunities to team members.
• Handle inquiries from family and friends, oversee escalated customer complaints, and ensure issues are resolved quickly and effectively.
• Ensure the team stays updated with the latest training materials, policies, and procedures to maintain compliance and knowledge.
• Collaborate with the Sales Managers, Account Coordinator Supervisor and Customer Service Team to ensure a seamless customer experience across the entire customer journey.
• Conduct weekly one-on-one meetings with team members to review performance, discuss project and pipeline activities, and set expectations for improvement.
• Ensure that team members have the necessary tools, resources, and support to excel in their roles.
• Undertake special projects or other tasks as assigned to support team and organizational goals.

Requirements

REQUIRED QUALIFICATIONS

• Bachelor’s degree in related field, will consider experience in lieu of degree.
• 1-3 years of successful experience in B2B sales, preferably in a managerial or supervisory role. 
• Experience managing a team of sales representatives that are responsible for maintaining and growing revenue. 
• Strong leadership and communication skills to effectively coach, mentor, and empower sales team members.
• Ability to build relationships and work well with internal and external partners.
• A proactive and results-driven mindset, with a focus on driving revenue growth and achieving key performance indicators (KPIs) related to sales productivity and retention.
• Strong Computer Skills

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO 
• 7 company-paid holidays
• Hybrid work schedule for select departments
• Paid volunteer time
• 401k with match
• Medical, vision, and dental insurance options, FSA, and HSA
• Company-paid life insurance
• Company-sponsored social events 
• Premium brand partner discounts 
• Employee Assistance Program
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

LOCATION

3000 Niagara Lane North, Plymouth, MN 55447

Remote hybrid role: Three days onsite, two days remote following training

Merchology is an equal opportunity employer. We celebrate diversity and are committed to a workplace where personal and professional growth is achieved through inclusion. If you require disability resources to submit your application, please email resume@merchology.com for assistance.