Seasonal Rooms Intern

What you will be doing

• Assist with daily Front Desk operations, including guest check-in and check-out procedures.
• Provide exceptional guest service by responding to guest inquiries, requests, and concerns.
• Coordinate with Housekeeping to ensure guest rooms are clean, inspected, and ready for arrival.
• Learn and utilize the property's Property Management System (PMS) and other hotel software.
• Assist with guest satisfaction initiatives and service recovery efforts.
• Support the Rooms Division team with administrative tasks, reporting, and special projects.
• Observe and participate in revenue optimization and occupancy management strategies.
• Support communication between Front Office, Housekeeping, Maintenance, and other hotel departments.
• Learn hotel policies, procedures, and operational best practices.
• Complete assigned projects designed to provide exposure to hotel management and leadership responsibilities.
• Assist with laundry operations, including sorting, washing, drying, folding, and organizing linens according to hotel standards.
• Support House Aide duties by delivering guest amenities, replenishing housekeeping supplies, and maintaining cleanliness of public areas.
• Assist with maintaining organization and cleanliness of housekeeping storage areas, linen rooms, and back-of-house spaces.
• Support luggage assistance and guest requests throughout the property.
• Help prepare guest rooms for arrivals by ensuring required amenities and supplies are properly stocked.
• Assist with pool, courtyard, and public area inspections to ensure cleanliness, safety, and guest satisfaction.
• Support inventory counts and supply management for Rooms Division departments.
• Perform various operational duties as assigned to gain exposure to all aspects of hotel operations.