Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role: Certificate Specialist

Location: North Carolina

Why Join Howden US?

At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

You’ll Own It

With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

You’ll Be Empowered

We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

You’ll Be Part of Something Bigger

Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. 

What is the role?

The Certificate Specialist ​is responsible for supporting the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accurate and timely delivery of Certificates of Insurance (COIs) and Auto ID cards, while coordinating with carriers and account teams to meet client expectations, service standards, and compliance requirements.

What will you be doing?

Certificates of Insurance (COIs)

• Review COI requests to determine requirements, delivery method, and client expectations.

• Obtain necessary carrier endorsements to support accurate COI issuance.

• Ensure timely delivery of COIs in line with compliance and service standards.

Auto ID Cards

• Process Auto ID card requests based on fleet and/or vehicle-specific needs.

• Coordinate issuance with carriers and ensure proper documentation is maintained.

Renewals

• Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients.

• Track renewals to ensure deadlines are met and documentation is complete.

Compliance and Recordkeeping

• Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes.

• Support adherence to regulatory requirements and company policies in document issuance.

Collaboration and Service

• Partner with account management teams to clarify requirements and resolve issues.

• Communicate with carriers as needed to secure endorsements and verify documentation.

Key Skills & Competencies

• Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines. 

• Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements.

• Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs.

• Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requiremen