Senior Product Manager, Enterprise Messaging Platform

Center 3 (19075), United States of America, McLean, Virginia

Senior Product Manager, Enterprise Messaging Platform

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

In this role, you’ll be expected to demonstrate proficiency in four key areas:

Human Centered 

You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

Business Focused 

You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

Technology Driven

You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

Transformational Leadership 

You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

Our team supports MessageHub, an internal platform that enables Capital One lines of business (LOBs) to send billions of messages across email, SMS (text messages), push notifications, and paper letter channels - to both customers and prospects. The MessageHub platform sends over 90% of the communications across Capital One making it a critical part of the broader ecosystem. This role is an opportunity to drive immense value through ownership of critical enterprise platform capabilities, evolving existing and building new experiences for internal customers that ultimately impacts the broader Capital One business. 

In your role, you will be responsible for:

• Owning key Enterprise Messaging Platform experiences including: 

  • SMS, Push, Paper and Email Channel management and channel specific components

    • Driving and owning roadmap for enhancements for each channel to support the broader MessageHub

    • Support onboarding and analytics for each channel 

    • Defining vision for each channel feeding into the broader MessageHub strategy 

    • Driving and fostering data driven decision making and prioritization

• Management, coaching and support of direct reports owning key components and experiences as listed above

• Formulating and sending Monthly & Quarterly Newsletters to key stakeholders 

• Sending enterprise surveys measuring platform NPS, monitoring feedback to educate roadmaps and following-up with stakeholders to support improvement

• Take on and support key strategic initiatives that are both cross platform and cross organization depending on the need

We want you if you are: 

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priori