Sr. Client Engagement Manager

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

This opportunity is within the EVERSANA Deployment Solutions business unit, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. The Senior Client Engagement Manager is responsible for leading the Deployment Solutions Client Engagement team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Interview, hire, train and assign client project responsibilities to newly on-boarded Client Engagement Managers.
• Provide leadership, support and coaching to the Client Engagement Management team.
• Conduct performance reviews and coach to any performance issues of the Client Engagement Management team.
• Provide guidance to Client Engagement Managers for career growth and overall skills development.
• Managing departmental workload, project assignments and organizational training.
• Act as operational liaison while developing and maintaining relationships with clients, internal team members and vendors. The Client includes but not limited to National Business Director, Operations Director, VP of Sales, etc.
• Partner with Business Development to ensure contracted operational support meets the needs of the business and the client.
• Schedule and lead internal and client status meetings to keep business commitments in alignment and with prioritization.
• Guide Client Engagement Management team with creating and managing project timelines for all workstreams within Deployment Solutions during implementation and ad hoc projects.
• Take initiative in identifying areas to develop processes or create efficiencies.
• Handle all operational questions from the Client Engagement Management team, other internal team members and external clients as necessary (ex: Fleet, Sample Management, CRM, etc.)
• Research and determine best business practices to meet the goals and objectives of the business utilizing available operational systems and company resources.
• Expertise of and adherence to all processes, tools, and technology for those departments that directly support your Client Engagement Management teams.
• Understanding of all aspects of administrative and technical operational support that is provided to client projects. This may include aggregate spend reporting (state/federal reporting) process with data needs specifics to client systems.
• Oversight of the following financial processes:  monthly client invoices, receiving/approving vendor invoices and Purchase Orders, monitoring client project headcount and Incentive Compensation Bonus payouts.
• Understanding of all aspects of Compliance training and requirements of a Deployment Solutions client team.
• Attend client POAs, National Sales Meetings or other meetings as necessary as a representative of the organization.  Overnight travel may be required.
• All other duties as assigned and outlined in annual goals and objectives process.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 
• All other duties as assigned.

PEOPLE LEADER

People leaders must possess both the skills to effectively acc