About the Team 

DoorDash’s Risk & Insurance team protects and strengthens our business by managing corporate insurance programs and mitigating risk across the organization. We operate at the intersection of risk, safety, and innovation to support business growth. 

About the Role 

As a Senior Claims Analyst, you’ll own claim management initiatives, ensuring our insurance programs align with business growth. You’ll possess deep expertise in commercial auto bodily injury insurance programs at a nationwide level. You'll assess and mitigate claim handling risks, optimize our risk portfolio, and collaborate cross-functionally to drive compliance and resilience. This role is remote-friendly within the U.S., with a preference for candidates near a DoorDash hub office, reporting to the Senior Manager, Claims Management. 

You’re excited about this opportunity because you will…

• Enhance Organizational Resilience – Develop and implement QA frameworks, conduct claim audits, and perform operational assessments to drive quality, compliance, and efficiency across the insurance portfolio. Analyze claims data and KPIs to generate insights, benchmark performance, and identify opportunities for improvement.
• Make a Real Impact – Influence and support DoorDash’s claims strategy by aligning initiatives with business priorities and risk objectives.
• Tackle Complex Challenges – Lead efforts to reduce claim costs through claims initiatives to improve outcomes, and enhance the customer, Dasher, and merchant experience.
• Drive Continuous Improvement – Present findings and recommendations to senior leadership to shape policies, processes, and partnerships that impact DoorDash commercial auto portfolio. 
• Collaborate with Experts – Partner cross-functionally with Legal, FNOL, Actuarial, Engineering, and Operations teams to align claims initiatives with business strategy. Build and manage strong relationships with external insurance partners to ensure and develop on best-in-class claim handling.
• Shape Claim Strategy – Act as an internal advocate for claims-related priorities, ensuring stakeholders have the insights needed for informed decision-making.

We’re excited about you because you have…

• Education & Certifications: Bachelor's degree in Risk Management, Finance, Business Administration, or a related field. Professional certifications like ARM or CPCU are a plus.
• Experience: 5+ years of experience in commercial auto and bodily injury insurance claims, claims management, risk strategy, insurance consulting, or a related field. Proven track record of influencing claims strategy and driving measurable results.
• Industry Knowledge - Deep understanding of claims processes, litigation prevention and management, SIU practices, and insurance program structures. Experience collaborating across legal, actuarial, engineering, and operational functions.
• Analytical Skills - Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Communication & influence - Strong communication and relationship management skills, with the ability to influence internal stakeholders and external partners. Passion for innovation, operational excellence, and continuous improvement.
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

 

Applications for this position are accepted on an ongoing basis

 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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Compensation

The successful candidate’s starting pay will fall within the pay range listed below a