Manager, Labor and Employment Operations

Posting Date

06/01/2026

2000 16th Street, Denver, Colorado, 80202, United States of America

General Purpose of the Job

Describe the primary purpose or scope of the job. What must be accomplished and why it is performed.

The Labor and Employment Operations Manager serves as the primary subject matter expert and owner of People Services related policies and also leads and develops a team supporting various labor and employment operational functions, including vetting allegations of misconduct, managing inquiries, processing terminations, and overseeing the review of disciplinary actions and employment investigations. This position leverages specialized knowledge to lead the creation, maintenance, and revision of People Services policies and the teammate policy handbook, and manages the administration of critical policy training programs.

Essential Duties & Responsibilities

In order of significance, list the essential functions and responsibilities of the position. Do not include duties that are performed infrequently or require minimal time. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions. 

• Teammate Policy Management: Directly responsible for the maintenance of the teammate policy database. Oversee the creation and regular revision of all teammate policies as well as the teammate policy handbook.
• Policy Training Administration: Oversee the Administration, deployment, and tracking of sexual harassment prevention training and annual teammate policy training across the organization.
• Operations and Project Leadership: Direct the Labor and Employment Operations team to deliver against project and operational goals. Set tactical objectives, prioritize and delegate work, hold the team accountable for execution, and provide coaching and performance management to drive team growth and results.
• Reviewing and Assigning Disciplinary Cases: Oversee the team's review of potential policy violations, ensuring accurate and timely assignment of cases to the appropriate cross-functional team.
• Responding to Inquiries: Support the team in managing email inboxes and responding to questions submitted via the inbox and through ServiceNow tickets. Directly manage the teammate policy inbox and resolve teammate policy-related questions.  
• Supporting Post-Corrective Action Processes: Support the team in reviewing involuntary terminations, and managing the disciplinary action review process.
• Unemployment Claims: Oversee DaVita’s response to unemployment claims, including acting as the main point of contact with our external vendor, monitoring the unemployment claims inbox and communicating with local managers as required.
• System Platform Administration: Oversee the team's management of labor and employment related content and material on various platforms, including SharePoint, ServiceNow and DaVita’s intranet.
• Other Duties as Assigned.

Education and Requirements

 Describe any required or preferred education and experience criteria (i.e. bachelor’s degree preferred, or management experience required). 

• Bachelor's degree preferred.
• Prior management/supervisory experience required.
• Proven track record of independently managing complex projects or processes from end-to-end.
• Strong analytical and systems-thinking skills; ability to make decisions based on data, stakeholder impact, and sound logic.
• Excellent organizational skills required.
• Prior experience working with employee policies preferred.
• Experience with the creation and administration of e-learning training preferred.

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first