Sr. Consultant, Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Responsible to document processes and procedures for internal consumption.
• Develop and maintain action plan to address data quality issues with Acquirers, Merchants, and Visa platforms.
• Understand and maintain a deep understanding of the commercial data strategies, priorities, and issues.
• Contribute content to Visa Business News (VBN), client presentations and internal training materials.
• Provide subject matter expertise to external partners at the acquiring banks, the acquiring processors and select merchants, and develop and implement a complete plan for acquirer changes – US region (awareness, education, commitment, change execution, monitoring, post support).
• Provide SME-level support to teams engaged with merchant certification, program adherence metrics and reporting.
• Maintain monitoring system to track data provider engagement efforts, as well as client engagements and usage tracking to determine trends to be aware of and action on when needed.
• Track Dashboard and Reporting enhancement opportunities and work directly with the Platform team for prioritization
• Provide monthly dashboards to track program status updates to stakeholders at all levels with applicable detail based on the targeted audience.
• Lead external discussions with key stakeholders expected to implement the Commercial Enhanced Data Program.
• Manage and oversee adjudication process and apply decision-making strategy to determine if client-supplied feedback (from Issuers or Data Providers) warrants reversal of Data Quality adjudication decision.
• Present content during client QBR presentations.
• Stay abreast of new product updates and rules, and industry and technology trends to be able to support Visa strategic goals and Client initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Proven experience in launching new solutions and solving business problems for client entities
• Experienced with online and digital products that support Commercial Cards, ACH, Real-Time Payments, Cross-Border Payments and/or other emerging payments rails
• Proven experience in all aspects of Client Service Delivery and the ability to lead strategic to tactical discussions as well as bridge business and technical teams

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Deep understanding of payment systems (card networks, ACH, RTP, digital wallets) • Experience with payment network, banks, payment processors or financial technology software providers is a plus
• Strong analytical skills with experience conducting data research, developing hypotheses based on unstructured data, validate the hypothesis, and provide recommendations
• Effective communication skills, storytelling, strong presentation skills, executive presence, and ability to explain complex business and technical concepts to broad audiences and C-suite individuals in an engaging way
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups
• Excellent collaboration skills and ability to work internally across business, technology, and delivery teams, and externally with clients and other stakeholders
• Ability to quickly learn about the internal Visa solutions, processes, culture, leadership principles and how it all works together and embrace changes in an ecosystem that is rapidly evolving
• Ability to manage, and coordinate across