Senior Operations Engineer

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

As a Senior Operations Engineer within the Corporate Engineering Team, your mission is to enable the people and technology that keep Robinhood running. Your team provides technical thought leadership and support for all of our internal tools and technologies. Beyond the day-to-day, the Corporate Operations Engineering team will contribute to longer-term technical projects, partner with cross-functional teams to implement new technologies, and develop operational process improvement opportunities, and ensure IT Operations scale as Robinhood continues to grow!

This role is based in our Menlo Park office, with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Develop and execute on IT scaling strategies, improvements, and technical innovation.
• Improve user experience by leading, designing, and implementing technical initiatives collaboratively while focusing on user satisfaction and issues through direct interaction.
• Support higher-level IT needs for global offices of all sizes and partners of varying technical backgrounds, including executive support.
• Partner internally with Program Managers, Procurement, Support Engineers, Client Platform Engineers and Enterprise Application to facilitate successful and timely completion of projects.
• Drive user experience improvements by leading, designing, and implementing technical initiatives collaboratively, being a subject matter expert on Robinhoodie's technical user experiences.
• Drive root cause analysis efforts, develop technical and operational solutions, and work x-functionally to drive implementations of improvements.
• Troubleshoot complex, multiple operating system issues across a range of devices (e.g., desktops, laptops, phone systems, video conferencing, and various wireless devices).
• Working with ITSM ServiceNow Module. Creating workflows and light configuration.
• Provides training and coaching for Jr. Engineers.
• Performing Proof of Concept exercises to test and evaluate competing design ideas and demonstrate functionality to business partners.
• Manage delivery of scope and deliverables across IT and stakeholder teams.

What you bring

• A self-starter who likes a variety of projects.
• Resourcefulness, persistence, and ability to thrive in fast paced environments.
• Exceptional written and communication skills.
• Technical design and process flow documentation experience.
• 5+ years of experience in a customer-facing customer support role.
• 5+ years of experience in workflow automation and tooling.
• 3+ years of IT environment experience or IT project management.
• Experience with collaboration technology and AV systems.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

 

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY;