Program Manager of Behavioral Health Pharmacy Advocates Program

Position Title:

Program Manager of Behavioral Health Pharmacy Advocates Program

Time Type:

Full time

Position Summary and Qualifications:

The Program Manager of Behavioral Health Pharmacy Advocate (BHPA) Program leads all activity for the implementation of the BHPA. The incumbent will contribute significantly to pharmacist, pharmacy student, and pharmacy technician enrollment, and manage the participants in the program. In this role, the program manager will be the main support contact with pharmacies, accrediting agencies, and enrollees throughout the cycle of the program.

The Behavioral Health Pharmacy Advocates (BHPA) program is a 14 hour ACPE approved educational activity designed for all pharmacy personnel addressing the critical knowledge gap regarding behavioral health and substance use disorders. Consisting of a 9.5 hour asynchronous and a 4.5 hour synchronous activities, pharmacists, pharmacy technicians, and interns participating in the program will learn actionable strategies to implement in their daily practice, positioning them as essential partners in the multidisciplinary approach to behavioral health care.

Essential Duties & Responsibilities

• Contribute to planning, coordinating, and supporting activities with the program team.

• With the Program Director, manage the primary day-to-day contact for BHPA participants and their pharmacies.

• Coordinate all participant satisfaction surveys, outcome measures and research endeavors and evaluate the results of these surveys to improve upcoming program delivery.

• In collaboration with Program Director, ensure that communication plans and email campaigns accurately demonstrate programmatic offerings and enrollee support.

• Work with the University accounts payable office to assure timely payment of all required invoices.

• Prepare monthly and quarterly reports for the funder in a timely manner.

• Lead marketing efforts for recruitment and program scaling

Secondary Duties & Responsibilities

• Assist with analyzing data and best practices to inform program planning, service delivery, and decision- making.

• Support and collaborate on special projects with team members in support of the BHPA program

• Other duties as assigned

Minimum Qualifications

Required

• Masters degree, preferably in Public Health, Pharmacy, or related field

• Demonstrated ability to quickly learn new systems and processes

• Demonstrated success with providing exceptional high-level customer service

• Demonstrated experience being adaptable, patient, and a self-starter

• Strong organization and time management skills with the ability to multi-task and juggle multiple priorities

• Excellent communication and interpersonal skills

• Ability and desire to work with diverse student groups

• Proficiency in the use of computer applications for communication, presentations, graphic design, and reporting/writing/mail merging.

• Must have experience and competency with Microsoft Office, and excellent skills in PowerPoint

• Experience managing relationships and working with a variety of stakeholders to accomplish a common goal.

• Has negotiation and influence skills

• Able to receive assignments in the form of high-level detailed goals to meet independently developed objectives

• Knowledge of and commitment to the mission of Saint Joseph’s University

Preferred

• MPH, MBA, M.S. or PharmD.

• Project Management Profession (PMP) certification

• Previous professional experience working with continued education programs

• Proficiency in the use of computer applications for data management, data reporting, mail and budget review/analysis.

Physical Requirements and/or Unusual Work Hours

• Some evening hours are necessary

• Some travel is required

Fully remote candidates may be considered for this position. The salary range for this position is $55,000-$59,000 annually. Offered salary will be commensurate with work experience and educat