Service Manager - Commercial HVAC

Responsibilities:

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Service Team Management:
• Directly supervise the service team, including technicians, dispatchers, and estimators.
• Provide guidance, coaching, and performance feedback to team members.

Service and Maintenance Operations:
• Oversee daily service operations with a focus on prioritizing customer satisfaction.
• Ensure timely completion of maintenance visits, service calls and projects.

Customer Relations:
• Build and maintain strong relationships with clients.
• Resolve issues promptly and identify opportunities for growth.

Scheduling and Dispatch:
• Optimize scheduling and dispatch processes to minimize response times.
• Reduce costs and increase productivity.

Quality Control:
• Implement and maintain quality control processes.
• Ensure high standards of workmanship and customer satisfaction.

Reporting and Analytics:
• Prepare regular reports on service performance, customer satisfaction, and team productivity.
• Provide insights for improvement.

Compliance:
• Ensure staff adheres to health and safety regulations, company policies, and industry standards.

Requirements:

• Proven experience in a supervisory or management role, preferably in HVAC or a related field.
• Degree in a related field or equivalent field experience.
• Extensive experience with commercial boilers and chillers.
• Strong understanding of HVAC and plumbing systems.
• Certifications or licensing in HVAC preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to interact effectively with diverse clients and internal teams.
• Experience with service management software such as ServiceTrade or similar platforms.

Benefits:

• Medical, dental, vision 100% paid for by company (employee only)
• 401K with 4% match
• 9 paid holidays
• Paid time off, can be used after 60 days
• Sick time
• Employee ownership, profit sharing (vests over 4 years)