IT Helpdesk Technician - Temp to Perm (Corporate Retail)

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

 

Helpdesk Technician

We are currently seeking a motivated, hands-on and customer oriented Helpdesk Technician to join our growing team.

In this role you will be part of the Helpdesk department. You will provide support to the REF staff by contributing to the daily workload of requests. Monitor status of software installs and operating system upgrades. Troubleshoot hardware problems on Windows and Apple computers, IOS Devices, and common office equipment like printers. Troubleshoot software problems, including operating system navigation and using the google suite of products. Onboarding and offboarding employees to ensure the timely creation, deletion and modification to accounts in addition to other Helpdesk related tasks as needed.

On-site: Culver City and Vernon Headquarters Mon-Fri

Temp-to-perm opportunity

What You’ll Do:

• Provide excellent customer service to Reformation employees for all of their tech related issues.
• Provide on-site and remote support for a variety of tech related questions.
• Produce clear and informative instructions on technical processes.
• Learn processes and workflows between and within departments that rely on technology, and look for opportunities for improvement.

 

What You’ll Need:

• Minimum 3+ years work experience in related fields.
• Experience supporting employees in Google, Mac and Windows environments.
• Ability to explain technical issues to a non-tech audience.
• Experience with DaaS (Jumpcloud) and working with user and group rights on shared files.
• Great time management skills.
• Basic understanding of networking.
• Experience providing excellent customer service working with employees and