Senior Technical eLearning Training Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

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Senior Technical eLearning Training Manager

If you are an innovator in learning who enjoys employing multimedia tools to create trailblazing elearning curriculum that technical audiences enthusiastically respond to, then keep reading to see if this cool opportunity is right for you!

In this role, you will leverage your deep expertise in learning theory and design best practices to develop innovative solutions at scale to address critical skill and knowledge gaps in onboarding and everboarding.  You’re confident in making recommendations, flexible to the ideas of others and comfortable executing with autonomy.  As a curious problem solver, you look for solutions to drive measurable impact in our fast-changing, technical, Client Services environment.    

Work Location(s) & Travel Requirements:

Hybrid:
This position is a hybrid role and open to candidates residing in the following locations: Denver, CO.

In a hybrid position, you must reside within a commutable distance from the Fastly office in Denver, CO and you will be expected to work in the office a minimum of 2 days a week

This position may also require travel approximately 1-2 times per year as requested by your manager.

What You'll Do

• Design and develop comprehensive courses utilizing elearning authoring tools and applying adult learning theory to increase learner engagement through audio, video, simulations, games and other interactive tools
• Gain buy-in by collaborating with product, technical, and CS key stakeholders to create relevant training deliverables for multiple solutions, unique teams, and ongoing skill development
• Administer Client Services assignments in our LMS, implement process improvement and track feedback to refine course materials
• Manage the lifecycle of design projects, including SME coordination, assessments and program evaluations, and create reports to summarize progress and outcomes 
• Partner with other cross-functional teams to support Enablement initiatives requiring your expertise

Work Hours: 

• This position will require you to be available during core business hours.

What We're Looking For

Basic Qualifications:

• Bachelor’s degree in education, learning and development or related field
• 5-10 years of learning design experience and instructional design methodology for the development of professional eLearning or Computer-based Training
• Experience preferably in a SaaS environment and/or customer service or technical support role 
• Advanced design skills in course authoring tools such as Articulate, Camtasia, Captivate, and/or other video and voice editing software
• Strong understanding of how to utilize graphics, audio, video, quizzes and gaming assets to produce effective and engaging training.
• Experience with established Learning Management Systems with knowledge of SCORM packaging standards preferred

Preferred Qualifications:

• Advanced written and verbal communication skills
• Ability to transform complex topics into simple, concise, and clear learning solutions
• Ability to manage multiple priorities and deliver on-time results
• High detail orientation and exceptional organizational skills
• Collaborative and resourceful partner who brings ideas to the team and works well with Internal partners to capture needs and information.

Salary

The estimated salary range for this position is $110,000 to $170,000. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?