Senior Engineer, Customer Integration Engineering

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Key Responsibilities

• Engage with assigned OEMs and work independently to deliver optimized application/installation/integration designs of Allison products, meeting end-user customer expectations for performance, quality/reliability, and feature content
  • Provide product installation/integration training to OEM engineering teams
  • Facilitate the transfer of specifications, change requests, roll-out plans, and software tools between OEM and Allison
  • Ensure alignment to Allison Tech Data and upon deviation, place appropriate systems to protect Allison transmission
  • Diagnose and solve vehicle/transmission/system issues at OEM engineering and manufacturing facilities
  • Assist in transmission product development as it pertains to vehicle and engine integration
• Work independently with OEM Account Manager/Director and engineering peers to drive Allison's interests within customer requests/activities
  • Chair and/or attend customer meetings as ATI’s engineering representative
  • Translate OEM requests for new/modified Allison feature content into actionable request for PLT's
  • Interact with the customer’s various engineering organizations to provide feedback on ways to improve the ATI products in customer vehicles

Key Performance Measures

• Optimized Allison product installation/integration at assigned OEMs, no installation/integration related issues in the field
• No unforeseen delays/interruptions in availability of Allison product releases at assigned OEMs because of engineering (including PLT) issues or regulatory issues at assigned OEMs.
• Demonstrated ability to effectively troubleshoot powertrain technical issues and resolve (either with or without support from SME’s)
• Thorough and organized documentation

Competencies and Behaviors

• Highest Standards in Everything We Do:
  • Adheres to core set of values and acts in line with those values
  • Is trusted by engineering and cross functional peers to deliver on what they commit to in a timely manner
  • Steadfastly pushes self for results, learning quickly and adapting from mistakes
  • Acts with honesty and transparency, surfacing issues and solutions to cross functional teams
  • Takes responsibility to deliver results in the right way
  • Represents the company’s best interest at all
• Drive a Positive Customer Experience:
  • Gains the trust of engineering and cross functional peers through active engagement
  • Gathers firsthand customer information and provides recommendation to cross functional teams for approval
  • Responsive to internal and external requests without management support
  • Builds effective/positive relationships with engineering management and cross functional peers
  • Thinks through the consequences of actions with department management and cross functional peers
  • Can solve problems and elevates to department management when controversial decision needs to be mad