Manager, Global Onboarding

Company Description

Note: By applying to this position your application is automatically submitted to the following locations and/or job titles: Manager, Global Onboarding, Santa Clara, CA; Manager, Global Onboarding, Plano, TX.

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Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

As the Manager, Global Onboarding, you will be responsible for managing the Global Onboarding Team and guiding the team to achieve the following:

• Partner with hiring managers, recruiters, payroll, and other functional teams to achieve an efficient, accurate & high touch new hire experience throughout the offer and onboarding process

• Provide proactive guidance & communication to candidates, team members, and hiring managers as it relates to the logistics, timing & legal requirements of the hiring and onboarding process

• Ensure accuracy, integrity and experience of the offer through onboarding process by managing offer approvals, validating data integrity, managing start date changes, proactively communicating to involved stakeholders, and ensuring a delightful candidate experience

You will play a pivotal role in demonstrating our company culture and making the best first impression. If you are a self-starter and looking for a role that helps create a great new hire and employee experience, this is it! 

Your Impact

• Utilize internal resources (such as ServiceNow, the ATS, and Workday) to measure success metrics and ensure the team remains on track to achieve milestones 

• Provide training, support, and guidance on systems, tools, and processes on an ongoing basis to their team, and ensure they are using these tools effectively through documentation and live training opportunities

• Continue the evolution the onboarding process to ensure a positive experience as the volume grows over time

• Working closely with the Staffing Operations Manager on weekly, monthly, and quarterly reports and provide input on gaps/areas of improvement as well as viable solutions

• Ensure a positive onboarding experience for new hires by ensuring all aspects of onboarding are completed accurately and timely including communication to new hires and accurate onboarding data in Workday, SmartRecruiters, and other relevant systems

• Personally oversee and coordinate onboarding for Executives and HR personnel

• Manage a team of Specialists with a high volume of offer generation and onboarding tasks; identify training needs, and provide feedback on a regular basis to coordinate professional development for each

• Guide day-to-day decisions and course of action on critical, complex, or sensitive requests

• Serve as a key member and active participant/leader of the Staffing Operations team, offering ideas and suggestions to help the team continue to learn and grow

• Drive meetings that improve operational design, reporting or workflows in systems

• Lead large team and/or org-wide projects and delegate key tasks to the team where appropriate, with a heavy emphasis on efficiency, accuracy, and automation

• Manages and provides early intervention and support for the resolution to iss