Customer Service Rep

Overview

Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

 

What we offer…

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

 

What we need…

This position is responsible for providing effective customer service to CIOX Health’s internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling, emailing or sending a Live Chat to the Customer Service Call Center. 

 

At Datavant, people are most important to us. We strive to have a positive impact on each individual in regard to their personal health information. If you’re looking to make a difference in the lives of many, please join the Datavant Team!

 

Position Highlights• Opportunity to work a full-time schedule. Monday – Friday 8:00am-5:00pm (Remote - Custmer Service Support - Inbound)

• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement• Paid time off (including major holidays)• Virtual and in-person training• Opportunity for growth within the company

Typical Day• Preferred understanding of HIPAA requirements for releasing medical records andmedical record requests• Handling inbound and outbound calls, email, fax and other administrative tasks• Assisting walk up patients and/or clients

What We’re Looking For:• Great customer service skills• Administrative/clerical experience• Previous experience working in a medical office environment (preferred, not required)• Willingness to learn and grow within Datavant

Responsibilities

Essential Duties and Responsibilities:

 

• Answer a high-volume telephone calls and Live Chat inquiries and promote appropriate products and services to customer
• Provide backup for the Customer Support Team by answering customer inquiries by email as needed.
• Research and resolve complaints to ensure customer retention and satisfaction
• Paperwork generated from inbound customer service calls must be kept within 5 business days.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised 
• Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
• Maintain departmental standard of answering and resolving inbound customer service daily
• Maintain Customer Service email by responding to all emails within the same business day
• Maintain and distribute incoming faxes the same business day in which they are received.
• Provide backup support on the Customer Service phones whenever needed.Provide backup training for new hires
• Assist and provide support to Customer Service SupervisorIdentify and report errors and quality deficiencies
• Identify problem areas and work on strategies that will improve the Customer Services Department.
• Work with management to attain departmental goals 
• Work as a team with other customer service representatives to ensure optimum customer satisfaction
• Perform other tasks and duties as necessary

 

Qualifications

• 1 year customer service environment
• Effective computer/Data Entry skills and experience-40WPM
• Ability to work varying shifts from 7AM to 6PM.
• Arrive to work on time