Manager, Delivery Management

This role sits within the eCRMs Technology Delivery organization and is responsible for driving disciplined, end-to-end delivery of technology initiatives supporting enterprise customer relationship management platforms. As a Manager, Technical Delivery, you will lead execution across multiple workstreams within large, complex programs—such as ETP Diamond—ensuring delivery is predictable, well-governed, and aligned to strategic outcomes.

This role requires a strong program management mindset, with a focus on risk identification and mitigation, dependency management, proactive issue resolution, stakeholder engagement, and communication strategy execution. The role partners closely with Product, Engineering, Architecture, Marketing, Communications, and business stakeholders to support successful program delivery and adoption.

• Manage delivery of technology initiatives across multiple workstreams within large-scale programs (e.g., ETP Diamond). 

• Drive detailed delivery plans, milestones, and execution tracking to ensure alignment with scope, timelines, and quality expectations. 

• Ensure transparency through consistent reporting of progress, risks, dependencies, and outcomes. 

• Proactively identify, assess, and manage delivery risks, issues, and interdependencies across teams and systems. 

• Develop and execute mitigation and contingency plans to minimize impact to delivery timelines and quality. 

• Escalate critical risks and blockers in a timely and structured manner, with clear recommendations. 

• Partner with Product, Engineering, Architecture, Marketing, Communications, and Business stakeholders to align on priorities, sequencing, and delivery approach. 

• Support governance routines including program reviews, status reporting, and decision forums. 

• Ensure stakeholders are informed and engaged, with clear articulation of trade-offs, impacts, and delivery considerations. 

• Enable effective Agile execution, including sprint planning, backlog refinement, and release coordination. 

• Ensure work is well-defined, prioritized, and sequenced to optimize delivery outcomes. 

• Drive continuous improvement in delivery processes, team velocity, and predictability. 

• Maintain a working understanding of system architecture, integrations, and dependencies within the eCRMs ecosystem. 

• Ensure adherence to enterprise technology standards, risk controls, and compliance requirements. 

• Partner with engineering teams to ensure release readiness, production stability, and operational resilience. 

• Contribute to execution of ETP Diamond, a strategic transformation initiative modernizing eCRMs platforms. 

• Support delivery of integrated, scalable solutions aligned to long-term architecture and platform strategy. 

• Drive consistency in delivery practices across the broader eCRMs portfolio. 

Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred

Knowledge of software development lifecycle (SDLC) methodologies and practices

Knowledge of Project Management

Knowledge of Technology Delivery

Knowledge of Agile management tools such as Jira, Rally, or similar platforms

Work Experience:

Experience in project management, delivery management, or a related job within the technology sector

Experience in leading and mentoring technology delivery teams

Experience in working in an Agile/Scrum environment

Experience in application design, software development, and automated testing

Experience in distributed (multi-tiered) systems, algorithms, and relational databases

Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories

Experience in automation testing and documentation (i.e., automated, functional, and performance)

Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms

Licenses and Certifications:

Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus

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