Customer Service Specialist

<div class="content-intro"><p>AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture.</p> <p>AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.</p></div><p>We are in search of a Customer Service Specialist I or Customer Service Specialist II to join our Oregon Lending and Insurance in Salem. This full-time position reports to the Director, Operations and performs administrative and clerical duties to assist in accomplishing organization objectives and provides excellent customer service and creates a positive image of the organization to customers and others.</p> <p><span style="text-decoration: underline;"><strong>Compensation Information</strong></span></p> <p>The base salary range for this position in Salem, Oregon is:</p> <p>Level I: <br>Typical starting range: $35,800 - $47,000<br>Full base salary range: $35,800 - $52,600<br>Annual performance-based incentive target is 6% of base.</p> <p>Level II: <br>Typical starting range: $40,000 - $51,900<br>Full base salary range: $40,000 - $57,800<br>Annual performance-based incentive target is 6% of base.</p> <p>*Relocation assistance will be provided to eligible candidates who must relocate to accept this position. </p> <p><span style="text-decoration: underline;"><strong>Essential Duties</strong></span></p> <ul> <li>Perform miscellaneous clerical duties such as typing correspondence and documents, maintaining files, photocopying or faxing documents, answering the telephone, and taking messages as required.</li> <li>Deliver a positive first impression and greeting to walk-in customers and others.</li> <li>Process customer transactions by phone, in writing or in person according to organization standards.</li> <li>Ensure customer information is handled with a high degree of confidentiality.</li> <li>Assist in the preparation and processing of loan making and servicing transactions and crop insurance projects as needed.</li> <li>Gather financial information and refer appropriate customers to entities where AgWest has referral agreements in place.</li> <li>Maintain branch inventory; order and maintain office supplies.</li> <li>Participate in mail act