Solution Advisor Senior Specialist - F/M

<p><span> </span><b>We help the world run better </b></p> <p>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.</p> <p><br/> <span><span><b><span><span>What you’ll do </span></span></b></span></span></p> <p> </p> <p><span><span><span><span>D</span></span><span><span>rive customer success and revenue growth by aligning SAP solutions with customer needs, fostering early engagement, and delivering impactful experiences that maximize customer value and ensure high renewal rates.</span></span></span></span><br/>  </p> <p><span><span><span><span>The Customer Experience Solution Advisor Specialist brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP Customer Experience and partner solutions. The ideal candidate will have strong presentation skills, deep knowledge of CX/CRM market, and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SAP Customer Experience cloud solutions, staying current on product updates, new features, and industry trends.</span></span></span></span></p> <p> </p> <p><span><span><b><span><span>Account team Engagement:</span></span></b></span></span></p> <ul> <li><span><span><span><span>Engage customers early in the sales cycle, matching needs to SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions</span></span></span></span></li> <li><span><span><span><span>Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.</span></span></span></span></li> <li><span><span><span><span>Support new sales and adoption by providing solution-specific expertise and competitive differentiation.</span></span></span></span></li> <li><span><span><span><span>Provide expertise to the account team and to the development of the account strategy.</span></span></span></span></li> </ul> <ul> <li><span><span><span><span>Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs. </span></span></span></span></li> <li><span><span><span><span>Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, utilizing standard messaging and digital assets throughout the customer journey</span></span></span></span></li> <li><span><span><span><span>Collaborate with customers and partners to co-create an agreed-upon SAP vision, aligning messaging and gaining customer trust</span></span></span></span></li> <li><span><span><span><span>Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value</span></span></span></span></li> <li><span><span><span><span>Continuously explore and communicate the added value of SAP solutions to each account, supporting the process of value expansion and increased revenue.</span></span></span></span></li> </ul> <p> </p> <p><span><span><b><span><span>Customer Lifecycle Engagement:</span></span></b></span></span></p> <ul> <li><span><span><span><span>Effectively transition the deal to on-boarding teams / partner / Field Services/ Customer Success.</span></span></span></span></li> <li><span><span><span><span>Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.</span></span></span></span></li> <li><span><span><span><span>Provide expertise through the customers' successful deployments and realization of value, as required.</span></span></span></span></li> </ul> <p> </p> <p><span><span><b><span><span>What you bring </span></span></b></span></span></p> <p> </p> <ul> <li><span><span><span><span><span>advanced technical or business skills and special knowledge in Customer Experience area (CRM, Service, Commerce and/or Marketing)</span></span></span></span></span></li> <li><span><span><span><span><span>understanding of the lead-to-cash process, experience with complex Retail process analysis and mapping is a plus</span></span></span></span></span></li> <li><span><span><span><span><span>individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations</span></span></span></span></span></li> <li><span><span><span><span><span>Ability to work collaboratively in a team-oriented environment while being self-motivated to tak