As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Key Responsibilities:

Customer Engagement

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.