Patient Service Specialist

Boone Memorial Health is seeking a compassionate and detail-oriented Patient Service Specialist (PSS) to join our Family Medical Center in Madison. As the first point of contact for patients, you’ll play a key role in providing exceptional customer service, coordinating appointments, and supporting daily clinic operations in a fast-paced primary care setting.

What We Offer

• Full benefits package including medical, dental, and vision coverage

• Retirement plan with employer contributions

• Paid time off (PTO) and paid volunteer time

• Friendly, team-oriented work environment

• Opportunities for growth and advancement within a mission-driven health system

Who We Are

Boone Memorial Health (BMH) is a growing, rural Critical Access Health System located in Madison, West Virginia. At the core of our system is a 25-bed inpatient hospital with a 24/7 Emergency Department, designated as a Level IV Trauma Center. BMH also operates a network of outpatient clinics and specialty services throughout Boone County and beyond. We are committed to delivering high-quality, compassionate care close to home.

Qualifications

Required:

• High school diploma or equivalent

• Strong interpersonal and communication skills

• Excellent organizational skills and attention to detail

• Ability to multitask and maintain professionalism in a fast-paced environment

Preferred:

• Prior experience in a healthcare or medical office setting

• Familiarity with Electronic Health Records (EHR) systems

• Knowledge of medical terminology and insurance processes

Key Responsibilities

• Greet and check in patients in a professional and courteous manner

• Schedule, reschedule, and cancel appointments according to provider availability

• Verify and update patient demographic and insurance information

• Collect co-pays and balances at the time of service

• Answer incoming calls and assist with patient inquiries or route messages appropriately

• Maintain organized and accurate medical records in the EHR

• Support providers and clinical staff by coordinating patient flow and assisting with documentation

• Collaborate with front office and back office teams to ensure efficient clinic operations

Other Duties

Please note this job posting is not designed to cover or contain a comprehensive listing of all duties or responsibilities that may be required. Duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Policy Statement

Boone Memorial Hospital, Inc. provides equal employment opportunities to all personnel and applicants for employment and prohibits discrimination, harassment, prejudice, or behavior of any type based on race, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, past or present military service, sexual orientation, gender identity or expression, family or parental status, political affiliation, or any other characteristic protected by federal, state or local laws.