Maintenance Manager - bp Pulse US

Entity:

Customers & Products

Job Family Group:

Operations Group

Job Description:

Role Synopsis 

As we built out our network, delivering a safe, reliable, and customer-centric charging experience is paramount. The Maintenance Manager plays a pivotal role in ensuring our network operates at peak performance, with minimal downtime and maximum customer satisfaction. 

This role is responsible for building and leading a world-class maintenance function that spans hardware, software, site infrastructure, and vendor performance. It requires strategic vision, operational rigor, and a deep understanding of retail asset maintenance in a high-growth, technology-enabled environment. 

 

Key Accountabilities 

• Team Leadership & Development 
  Build and lead a high-performing maintenance team, fostering a culture of safety, accountability, and continuous improvement. 

• Maintenance Strategy & Execution 
  Design and implement a comprehensive maintenance strategy covering hardware, software, spares, and site infrastructure. Ensure alignment with bp Pulse’s growth trajectory and customer experience goals. 

• Reliability & Performance Management 
  Own EV asset reliability across North America. Collaborate with suppliers and internal teams to drive uptime, resolve recurring issues, and feed insights into engineering, product, and procurement loops. 

• Vendor Oversight & Field Operations 
  Manage third-party service providers and OEMs to deliver maintenance and repair services. Ensure SLAs are met and field operations are executed safely and efficiently. 

• Budgeting & Commercial Planning 
  Contribute to annual REVEX/OPEX planning. Develop commercial models for maintenance programs and lifetime ownership.  

• Site Readiness & Launch Support 
  Partner with construction, and land partners to ensure new sites are launched with robust maintenance protocols and safety standards. 

• Safety & Risk Management 
  Lead safety inspections and risk mitigation efforts, including Arc Flash, grounding checks, and emergency response protocols. 

• Global Collaboration 
  Represent the US in bp’s Global Operations Excellence forum, sharing best practices and aligning on global standards. 

 

Experience & Qualifications 

• Proven experience developing and scaling maintenance programs in a retail or infrastructure-heavy environment. 

• Strong grasp of reliability engineering principles and maintenance strategies (e.g., NFPA 70B, ANSI/NETA standards). 

• Demonstrated ability to manage external contracts and vendor performance. 

• Safety leadership in field operations, with a proactive approach to risk management. 

• Excellent communication skills—able to convey technical concepts clearly to diverse audiences. 

• Proficiency in Microsoft Office and asset management platforms (e.g., MaintainX, Salesforce). 

• Strategic thinker with a bias for action and a passion for delivering exceptional customer experiences. 

How much do we pay (Base)? (134,000 - 220,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. 
 
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