Lead Process Manager

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Lead Process Manager

Are you passionate about travel? Do you believe global travel is important for trust, understanding, and empathy among people? At Expedia Group (EG), we are the world’s travel platform, and our purpose is to bring the world within reach. Our technology underpins all of Expedia Group to provide stable, secure and fast services to travelers.
 

Expedia Group’s Architecture & Data Management Group (ADMG) is looking for a motivated individual to manage a key business process within our Architecture Governance team. In this role, you will be leading a regular cadence of activities to achieve key outcomes in collaboration with a cross-functional team from across EG. You’ll drive operational alignment with the Senior Manager and other partners to increase the business impact of your process. Bring your passion, operational excellence skills and join us as we continue to reinvent travel.  
 

What you’ll do:

• Carry out stages an unambiguous business process, supporting the different phases and stakeholders to improve cycle time and reduce error rate.

• Lead and mentor others through process steps, as needed.

• Define and track business metrics

• Be an advocate of your impact, ensuring wide broadcast of your achievements.

• Develop roadmaps, define milestones, and prioritize tasks to deliver intended objectives within the agreed timeframes. Identify the types of resources required to achieve an objective and make recommendations for specific people, technology, partners etc.  

• Keep business leads informed of status, any changes to the planned roadmap, and/or any issues that may impact the expected business outcomes.

• Assess bottlenecks in work processes, identify opportunities for process improvement, and actively seek guidance from the business lead on how to achieve the expected outcomes more efficiently.

• Compile data and analyze the impact of process changes, then coordinate with team members to execute new ideas or approaches.

• Foster a team environment where members are comfortable critiquing and suggesting changes to improve processes.

• Maintain a project backlog with up to date Jira epics and stories. You will assist with documentation of requirements as needed.

• Demonstrate a willingness and flexibility in your work to be more efficient.

• Understand the software development lifecycle and the various agile engineering practices.