Client Implementation Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Implementation team are responsible for managing end-to-end lifecycle of client implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client implementation. This may include:

• Planning client onboarding, offboarding or remediation activities, across the full delivery lifecycle

• Managing the execution of the client implementation including capturing and reporting the status of core implementation tasks

• Supporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalized

• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook

What we expect of you, day to day.

This role will report to the Director, Implementation and shall:

• Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders

• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team

• Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc.

• Anticipate issues and delays that may occur and put contingency plans in place as appropriate

• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required

• Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations

• Work with others to utilize multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations

• Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Proven track record in delivering high value multi-functional transformation programmes within a complex and fast evolving matrix driven organisation
Minimum 5 years of experience in project management or programme management
Previous experience in direct or matrix management of large teams
Effective leadership, people management, communications and influencing skills
Excellent skills in drafting presentations, reports, communications, and other deliverables
Experience delivering a range of complex projects
Hold relevant project management qualifications (e.g. Prince II, Agile)

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualif