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CI
Business Support Manager – Financial Operations & Delivery
CitizensUnited States, United Statesfull_timeVerifiedPosted 18 Feb 2026
About the role
The Business Support Manager – Financial Operations & Delivery is a senior, execution-focused role responsible for the financial management, operational coordination, and delivery enablement of a portfolio of initiatives within the Technology and Data organization. This role partners closely with senior leaders, finance, sourcing, and vendors to ensure capital and operating expenses (CapEx/OpEx) are accurately tracked, forecasted, and aligned to delivery commitments.This position sits at the intersection of financial oversight, operational execution, and cross-functional coordination, acting as a trusted partner to leadership by providing accurate data, clear insights, and disciplined follow-through. The role requires strong Excel-based financial acumen, executive presence, and the ability to challenge assumptions while ensuring delivery remains within approved budgets.Primary focus is day-to-day operational execution (approximately 60%), with tactical planning and continuous improvement (approximately 40%).Key ResponsibilitiesFinancial Management & Operational Execution
- Own and maintain budget trackers covering financial actuals, forecasts, and remaining capacity across both CapEx and OpEx.
- Partner with senior leaders to ensure delivery commitments align with approved budgets and forecasts.
- Monitor financial performance, identify variances, risks, and constraints, and proactively surface issues with clear options and recommendations.
- Coordinate closely with Finance (CapEx and OpEx), Sourcing, and external vendors to ensure contracts, spend, and forecasts are accurate and current.
- Ensure financial data integrity through disciplined validation, reconciliation, and documentation.
- Support multiple initiatives or workstreams by ensuring funding, resources, and contracts are aligned to delivery needs.
- Act as a central point of coordination across leaders, delivery teams, finance partners, sourcing, and vendors.
- Identify and manage dependencies, risks, assumptions, and constraints related to funding, resourcing, and vendor engagements.
- Enable leaders to meet their delivery goals by providing timely, accurate information and by challenging plans that do not align with financial realities.
- Analyze complex data sets to identify trends, risks, and opportunities related to financial performance and delivery execution.
- Translate financial and operational data into clear, actionable insights that inform leadership decisions.
- Create clear, concise materials (primarily Excel-based, with limited presentation support) to support decision-making.
- Identify process pain points and recommend improvements to reduce manual effort, increase accuracy, and improve transparency.
- Ensure initiatives adhere to required governance standards, documentation, and financial controls.
- Maintain accurate reporting against plans and budgets in line with Program Office and Finance expectations.
- Support audits, reviews, and leadership inquiries with well-documented, defensible data.
- Apply an automation-first mindset to reduce manual tracking and improve repeatability (e.g., Excel, SharePoint, Power Automate).
- Flexibly support additional needs such as short-term delivery coordination or facilitation when required, without being a dedicated scrum master or agile lead.
- Foster a culture of accountability, accuracy, and value deli
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