Senior Commercial Project Manager

Senior Commercial Project Manager

Position Summary

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

Catalent’s Kansas City facility is home to our Oral & Specialty Drug Delivery, Biologics Analytical Services and Clinical Supply Services businesses. The site provides a range of integrated services for oral solid dosage forms, from formulation development and analytical testing to clinical and commercial-scale manufacture.  The Kansas City facility is a Center-of-Excellence for our Biologics Analytical Services business. Our talented team has over 25 years of experience providing analytical services for stand-alone and integrated biologics projects.

Catalent Pharma Solutions in Kansas City, MO is hiring a Senior Commercial Project Manager. The Senior Commercial Project Manager acts as the customers primary contact and liaison related to supply of products and services from the site. Ensure customer satisfaction by taking ownership of the sales order process from receipt to dispatch and billing, including related KPI’s and continuous improvement. Build strong relationships with key stakeholders in the customer organization and ensure consistent experience whilst promoting the Catalent brand. Coach and develop the team to drive for service excellence.

This is a full-time, on-site salary position.

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee. 

The Role

• Act as the key contact for our customers (internal and external)
• Create sales orders in the system in line with customer request date and send written order acknowledgement with firm promise date
• Manage invoicing process for international and external customers
• Work with the Finance department to confirm POD and reconcile revenue accounts
• Track and provide customer related data and metrics to management
• Track and report on customer forecast accuracy
• Maintain customer files
• All other duties as assigned

The Candidate:

• Bachelor’s degree is required
• At least three years of relevant experience in Customer Service, Sales or Project Management is required
• Must be computer literate with past experience using ERP systems
• Proficient in Microsoft applications is preferred
• Individual may be required to sit, stand, walk regularly and occasionally lift up to 40 pounds

Why you should join Catalent:

• Defined career path and annual performance review and feedback process 
• Diverse, inclusive culture 
• Positive working environment focusing on continually improving processes to remain innovative
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives 
• 152 Hours + 8 paid holidays
• Several Employee Resource Groups focusing on D&I
• Dynamic, fast-paced work environment
• Community engagement and green initiatives 
• Generous 401K match 
• Company match on donations to organizations
• Medical, dental and vision benefits effective day one of employment 
• Tuition Reimbursement – Let us help you finish your degree or start a new degree!
• WellHub program to promote overall physical wellness 
• Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and t