Director, Tradesphere Solutions

Director, Tradesphere Solutions

 

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.  Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

 

Job Type: Full Time 

 

Location: HomeOffice North Carolina 

JOB SUMMARY

Reporting to the Senior Director GTM Software the Director, Tradesphere Solutions is responsible for managing client solution delivery and client service management for the Tradesphere product set.

KEY DUTIES & RESPONSIBILITIES

• Manage Tradesphere Solutions team in all customer implementation, migration and improvement projects.
• Provide client management and support for the tradesphere software customers. 
• Coordinate with client contacts to manage renewal and new contract negotiations for software subscriptions. 
• Provides overall direction, strategic vision and participates as required to ensure the successful delivery of all tradesphere related client services.
• Directs the tradesphere solutions delivery team in their delivery of the tradesphere solutions to our external customers.
• Coordinates internally to facilitate sales activities and other strategic initiatives. 
• Direct revenue management and collection processes, including management reporting and monthly billing activities. Interact with new and existing clients for sales requests. 
• Capture customer feedback for use in developing product roadmap and supporting business cases
• Support sales process through technical estimates, in person support, development of standard sales packages and materials. 
• Support management with key financial metrics required and other strategic initiatives
• Primary escalation point for any client service matter and coordinates as necessary with management of other internal teams including Development Infrastructure, Compliance and Managed Services.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
   

KNOWLEDGE & SKILLS

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

• Possess a current FinOps certification, or ability to attain within 6 months.
• Possess an AWS Practitioner certification or ability to attain within 12months.
   

COMPETENCIES

Customer First FocusInclusion and CollaborationAgilityLeading and DevelopingAccountabilityBusiness Acumen and Straight Talk

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.