Technical Documentation and Special Projects

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

The Technical Documentation and project specialist will curate, design and facilitate solutions that align with the needs of our team of sales and subject matter experts and customers.  The role requires an individual who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, can innovate, move quickly, and not be constrained by how things have been done before. 

Primary Roles and Responsibilities

• Partner with product leadership, product marketing, engineering teams, and cross-functional teams to deliver documentation and knowledge to our employees and customers
• Create and manage content, such as feature articles, demo videos, how-to, and tip sheets that will be made available to customers through our customer facing site, including working with product management in creating bids & proposals.
• Create base documentation on core products.
• Own content creation for Training and Service manuals as well as QRC’s (Quick reference cards), 
• Own communication of training for all products, features and facilitate to Employees, Customers, and Partners
• Develop a deep understanding of user profiles and client needs to articulate technical solutions to common business problems

Requirements

Experience and Education

• 5 years technical writing and documentation experience developing relevant curriculum, or an equivalent combination of education and experience required.
• 3+ years of relevant professional experience (Product Technical Writer, Quality Assurance Engineering, etc.)
• Experience taking challenging, complex ideas and concepts and making them understandable and appealing to diverse audiences
• Mix creativity with technical terms to author product writings that educate users without confusing them
• Serve as the voice of our users when collaborating with engineering by implementing feedback and product improvements to the material created.
• Develop supported opinions and suggest improvements that benefit our customers
• Accept feedback, provide supported opinions, and develop team relationships and workflow that lead to the best possible outcomes
• Strong writing skills, ability to create technical product documentation and instructional materials
• Ability to be a self-starter; demonstrating the ability to work independently and collaborate with multiple teams
• Passionate about working in a small team and fast-moving environment.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• The noise level in the work environment is low.
• May be required to sit for long and/or extended periods of time.