Manager, Clinical Operations

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska)

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74510

 

The Role at a Glance

We are excited to bring on a Clinical Operations Manager to our organization. 

As a Clinical Operations Manager, you will be responsible for leading and managing a team of nurse disability consultants and behavioral health consultants. This includes partnering closely with medical and vocational operations and serve as a consultant to the claim operations team for complex clinical issues.  

What you'll be doing

•    Uses critical thinking to analyze, identify, and develop data, trends, reports, and resources that improve delivery of services. Works with other key areas to continually develop process enhancements.
•    Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
•    Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
•    Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for their assigned area(s) of responsibility.
•    Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
•    Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.
•    Identifies and recommends process improvements that create efficiencies or improve quality across for their assigned area(s) of responsibility.
•    Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
•    Manages assigned area(s) of responsibility to ensure workloads are appropriately balanced among team members.
•    Ensures that top talent is hired and retained for their assigned area(s) of responsibility.
•    Builds organizational capability within their assigned area(s) of responsibility.
•    Ensures prompt and effective customer support and escalation to appropriate stakeholders including but not limited to Sales and Customer Support.
•    Provides oversight to assure team members work products and interactions meet defined quality indicators.
•    Supports attainment and maintenance of appropriate professional certifications.
•    Manages coordination of external clinical vendor services (peer reviews, IMEs, FCEs) as needed. 
•    Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
•    Establishes and maintains a positive work environment.
•    Performs other duties as required.
 

What we’re looking for

•    Minimum of 5 years of disability claims experience
•    Current Registered Nurse license or Licensure in Clinical psychology or Social Work
•    4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required
•    Previous leadership experience including staff development, continuous improvement, fostering DEI culture, decision-making, and related skills and abilities.
•    Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
•    Confident, comfortable communicator with strong written and verbal communication skills.

Application Deadline

Applications for this role will be accepted until May 29, 2025, subject to earlier closure based on applicant volume.

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.