Customer Service - Office Manager, Warehouse

Job Title: Office Manager, Warehouse
Department: Customer Service
Supervisor: Ops Manager
FLSA Status: Non-Exempt
Prepared Date: 04/21/2026

The Office Manager is responsible for overseeing the Customer Service Department as well as reviewing resumes, conducting phone screening, scheduling interviews, & making recommendations for hiring for the DC location. Check us out at btbautoparts.com and apply today!
Today, Replacement Parts, Inc. and Crow Burlingame are made up of a corporate staff and several different companies, including Parts Warehouse Inc. (PWI). We employ approximately 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Provide exceptional customer service. This includes but is not limited to assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
• Review Resumes, conduct phone screening, conduct in person interviews, & make recommendations for hiring in the DC location.
• Interact with customers to provide information in response to inquiries, handle issues and resolve complaints.
• Receive and process orders and other documents by reviewing for completeness and clarity.
• Process invoices and credit of customer accounts.
• Retrieve parts to complete orders from customers.
• Ability to communicate orally and in writing with others (face-to-face, by telephone, or otherwise)
• Ability to safely drive a vehicle in different weather and traffic conditions.
• Abide by rules of the road and laws for safely operating a vehicle.
• Always treat others with respect.
• Ability to multi-task.
• Maintain a neat, clean, and professional appearance.
• Maintain a neat and clean workstation.
• Maintain a clear driving record.
• Use basic math skills to solve problems.
• All other job duties as assigned.
Our Benefits (all benefits are based on eligibility and subject to change)
• 401(k) employer matching
• Company Paid Time Away, Holidays, and Sick Days
• Medical, Dental, and Vision
• Company Paid Basic Life Insurance & Long-Term Disability
• Short Term Disability
• Flexible Spending Accounts
• Additional Supplemental Life Insurance
• Accident Insurance
• Hospital Indemnity
• Employee Assistance Program
• Employee Purchase Discounts
• Scholarship Program
• Earning Incentives and Bonuses
Supervisory Responsibilities
This job has management responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; displays understanding of how job relates to others.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Consultative Selling - Applies product and market knowledge effectively; presents solutions that meet customer objectives.
Attendance/Punctuality - Is consistently at work and on time.
Quality - Demonstrates accuracy and thoroughness.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); one year of parts experience and one year of customer service experience is preferred. Must have at least one year leadership/supervisory/management experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions,