Director of Operations

Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry. The Collectors family of companies includes leaders in third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards. If you’re a collectibles enthusiast, or if you want to help us in leading the global expansion of the collectibles market through our values of integrity, teamwork, and innovation, we’d love to hear from you.

We are looking for a Director of Operations to lead our Operations teams at our Santa Ana, CA headquarters. In this role, you will lead all operations and logistics at Collectors, from before collectibles arrive to our facility, to how they are inventoried, processed, stored and ultimately shipped. Each step of this process (except graders) will report into your org. This is a unique opportunity to lead the Operations teams for three lines of product: PCGS, PSA, PSA-DNA, and WATA.  Along the journey you will contribute to building a world class Operations organization, delighting collectors every step of the way. As a key leader in our operations team, you will partner with other leaders across Collectors including operations, product, engineering, real estate & facilities, customer support and sales teams.

Our ideal candidate is a collaborative, change management leader with the ability to drive an organization towards ambitious Key Performance Indicator (KPI) measurements by setting priorities and resourcing plans that support an integrated business strategy, in close partnership with the Vice President of Operations. In this role you will be tasked with building, motivating and developing cross-functional operational teams across multiple sites across the east coast. This specifically includes optimizing for secure storage and compliant facility space utilization, and automation initiatives to achieve significant logistics and services efficiency. 

This position will report into the Vice President of Operations and will be required to work out of our Santa Ana, CA headquarters.

What You'll Do:

• Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost
• Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year
• Own/deliver on Safety, Quality, Productivity, Throughput, and service  KPI’s
• Provide production planning, coordination, and goals to establish an effective work plan for the operation
• Drive additional improvement in throughput, efficiency, and quality by establishing and maintaining a CPI mindset and approach
• Instill a sense of urgency, a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions
• Work cross-functionally with the people team (site lead) to enhance staff skills and create a rewarding, fulfilling work environment
• Work cross-functionally to mitigate risk from a site safety, security, and insurance perspective
• Work closely with the tech organization (product and engineering) to implement new and improve upon existing tech solutions 
• Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

• 10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles
• Demonstrated ability to drive business performance in process, logistics, quality,, and customer service excellence
• Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
• Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
• Collaborative and reliable leader that takes a data driven approach to problem-solving with a strong process focus for continuous improvement
• Experience with change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same

Salary Range: The salary range for this position is $150,682 - $234,443. Actual compensation on this