Senior Director, Cloud, Asset, and Resilience Engineering - Enterprise Services Risk Office

Senior Director, Cloud, Asset, and Resilience Engineering - Enterprise Services Risk Office

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. As one of the nation’s top 10 banks, we offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech.  As the risk team for Cloud Operations Resilience Engineering, we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. 

You will lead a team of technical risk associates who work directly with our technology function accountable for IT asset management, resiliency engineering, and observability.  This team is accountable for assisting these functions with risk and control self assessments, process level assessments, risk identification, control design and remediation, issue management and resolution, and other risk activities.  This leader will have a strong technical background.  You will have a high level of exposure across lines of business and have the opportunity to work with senior Technology, Cloud and Cyber Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. The successful candidate will be an experienced risk management professional who understands risk in a cloud first organization, with strong analytical, planning, strategic thinking, organizational, and communication skills.

Responsibilities:

• Manage the organization of technology and product risk guides through the implementation of a comprehensive technology risk delivery model

• Consult strategically with Accountable Executives across Technology

• Serve as interdepartmental advisor, interfacing with enterprise technology and other lines of business and other areas such as other Cloud functions and Cyber 

• Collaborate effectively across multiple organizations to achieve objectives

• Deliver appropriate, succinct and organized information, tailoring communication style to audience. Communicate complex issues and implications, incorporating different perspectives and solutions into deliverables.

• Escalate key risks and issues and problem-solve with cross-functional teams

• Facilitate and ensure compliance with policies through risk assessments and enterprise risk management programs

• Identify opportunities for continued improvement in the business

• Identify, document and track resolution of risk events / issues impacting customers stemming from process breakdowns or other problems, and help develop permanent corrective actions

• Assist in the development, implementation and execution of risk management controls

• Assist in management of audits and regulatory exams

• Manage special projects

This role involves up to 20% travel as needed

Basic Qualifications: 

• Bachelor's Degree or military experience

• At least 10 years of experience in Risk Management

• At least 10 years of People Management experience 

• At least 10 years of experience in project, risk program, Cloud risk management, or process management

• At least 10  years of experience supporting, partnering, and interacting with internal and external business clients

• At least 10 years of experience consulting with senior executives or strategy building

• At least 5 years of experience working in cross functional teams 

Preferred Qualifications: 

• Masters Degree

• Risk management certification, Certified Information Systems Security Professional (CISSP), Certified Inform