Sr Software Engineer - Pega Systems

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

We are seeking a highly skilled and experienced Sr Software Engineer with extensive knowledge in Pega Systems (Pega backend expertise, including Customer Service(CS) capabilities) and experienced with Pega integrations with other systems, ex. Dialer platform using CTI, to join our dynamic team. As a Senior role, you will play a pivotal role in guiding the team, ensuring the successful implementation of projects, and driving technological innovation within our organization. They will be supporting the addition of a newly selected dialer, the buildout of UI pane, payment functionality and exposing the necessary APIs to drive the UI for the call center, with over 2600 Account Managers globally.

RESPONSIBILITIES

• Work closely with TPA to understand the requirements and designing innovative technical solutions which meets functional as well as non-functional requirements. Plan, design, lead and execute technical solutions.
• Collaborate with teams as a key contributor of technical design & documentation: including HLD/LLD, standards, guidelines, quality, and best practices.
• Guide/Mentor team to remove technical/functional blockers, ensure coding standards are followed, ensuring quality.
• Create and manage release plan, manage technical debts and look for areas of improvement in existing software.
• Act as a key facilitator between Development & Business teams. Delegating work and assignments to team.
• Perform other duties, as assigned.

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's                     FIELD OF STUDY:  Technology/Engineering or similar degree

EXPERIENCE:  5-7+ years of professional experience with a minimum of 5 years of experience in Pega Systems and must be Pega System Architect Certified. Good exposure to Cloud based solutions (AWS/Azure); Telephony/Call Center experience would be nice to have.

CERTIFICATION(S):  Pega System Architect (required), any dialer certification (preferred)

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• 5-7 years in Pega Systems
• Pega backend expertise, including Customer Service(CS) capabilities, Customer Decision Hub (CDH), and other various external integrations
• Prior experience of dialer integration