Position Overview

.At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Insurance Associate Senior within PNC's Midland organization, you will be based within the PNC Midland footprint.
As an Insurance Associate Senior in PNC Midland’s Insurance department, you will be responsible for determining compliance of commercial insurance policies on real estate loans. Typical duties include interacting with borrowers and insurance agents to obtain evidence of insurance, paying insurance premiums, insurance compliance, and working to resolve any noncompliant insurance items. Additional analytical responsibilities may be assigned, with regards to claims and lender placed insurance coverage. An ideal candidate will have 4 year college degree or 5+ years relative experience.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Determines compliance of insurance policies on more complex real estate loans  against requirements in related loan documents, servicing contracts, government-sponsored enterprise (GSE) guides, internal policies and procedures, and applicable regulations.
• Works with borrowers and clients to obtain evidence of compliant insurance, protecting PNC, investors, and clients.
• Corresponds with borrowers, insurance agents, and insurance companies to resolve any insurance issues or discrepancies. 
• Resolves escalated matters, in partnership with management or more senior analysts as necessary, with respect to non-compliant coverage, discrepancies, and/ or customer service issues. Communicates effectively with internal and external parties, which may also include vendors, outside counsel, agencies, master/special servicers, and investors.
• Assists in the preparation and case write-ups of insurance waivers as appropriate. Processes insurance premium disbursements, claims, and prepares as necessary for lender placement of insurance deficiencies. 

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Insurance Legal and Regulatory Environment, Loan Review, Managing Multiple Priorities, Negotiating, Problem Solving, Process Management, Real Estate Property Data Analysis, Regulatory Environment - Financial Services, Risk Assessment

Work Experience