Client Support Specialist- SORP

General Description

Under general supervision, provides non-medical home support and transportation  to program clients as needed. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.

Essential Duties and Responsibilities

• The priority or frequency of transportation vs in-home support will vary per program position (home cost center). Each staff person might be requested to be back up to a different program and to be flexible to fill in work time to give our participants the best support possible.
• Transport clients to necessary appointments providing advocacy and support as needed.  
• Provide client assistance with grocery shopping, prescription pick-up, banking, friendly visiting, essential errands and light chores. May provide housekeeping services to clients such as make and change beds; dusting, vacuuming, light cleaning of kitchen, bedroom, bathroom; dishwashing; preparing light meals; making a list of needed cleaning items or grocery items; laundering, ironing; grocery shopping. 
• Must be able to lift and carry at least 20 pounds and use stairs.
• Provides supervision services to clients (respite for caregivers).  Monitor client’s safety.
• Manages client contributions as needed.
• Confirm rides/service with clients 24 hours prior to providing service.
• Schedules appointments and necessary follow-up for assigned clients as needed.
• Responds to calls from assigned clients within designated timeframes.
• Keep clients apprised of available community resources and facilitates referrals.
• Maintains accurate activity records.
  • Follows established procedures and policies for programs.
  • Keeps accurate mileage and timesheet records.
  • Maintains an up-to-date client service schedule on agency system (such as Outlook).
  • Maintain client service logs and accurately records trips and contacts and submits unit reports to supervisor monthly/weekly depending on the program.
  • Report problems, incidents to supervisor in a timely manner.

• Keep safe and accurate records concerning receipt of cash/checks from clients.
• Updates program staff/supervisor of any changes to client’s demographic information as soon as they are made aware.
• Assist program management staff in completion of required clerical and/or administrative work as needed.
• Maintain ongoing communication between clients and their service providers.
• Ensure personal vehicle up-keep and repair to include, but not limited to, inspections and oil changes.
• Complete annual or triennial defensive driving course.
• Attends program, department, agency meetings and or trainings, as requested.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and
• Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other duties as assigned.

Note:    The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees will follow other instructions and perform other related duties as required.