Bank Business Process Consultant Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Bank Business Process Consultant Lead, you will apply expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and implements strategic opportunities and solutions for key stakeholders.
  Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.  Ensures alignment with customer and appropriate bank roadmap(s) and strategy.
• Coaches others and leads acquisition and application of expert knowledge of the business.
• Leads planning & execution and directs and coordinates activities for highly complex projects.
• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.
• Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.  
• Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.
• Reviews, advises, and develops communication plans for customers and internal stakeholders.  
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
• Expert knowledge of bank products and processes.
• Experience leading programs/projects, business process owner/consultant or working in an agile environment.
• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• Experience working remediation efforts.
• Experience in issue management.
• Experience in one or more of the following:
  • Account Take-Over (ATO)
  • Website Customer Support
  • Americans with Disabilities Act (ADA)

• U.S. military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration su