Operations Assistant - Old National Centre (Part Time)

Job Summary:

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Old National Centre is seeking a highly motivated and proactive Operations Assistant to join the venue team in Indianapolis. This position will be a hands-on experience in an exciting, fast-paced, friendly and inspired setting.

 This is a year-round, part-time position with an events-based schedule. This is not a remote position.

WHAT THIS ROLE WILL DO

• In partnership with the venue Assistant General Manager and Operations Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.
• Plan and coordinate processes and activities associated with employee engagement and guest service.
• Partner with the venue’s front line event staff to create encore moments
• Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event.
• Partner with fellow staff members at the end of show to close the venue- this may include picking up waste and properly storing event equipment such as chairs, barricade, Etc.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service programs.
• Research best practices and collaborate with the Assistant General Manager and Operations Manager to develop venue opportunities to increase employee engagement and increase guest satisfaction
• Participate in recruitment events with a focus on obtaining candidates for necessary positions
• Prepare the candidate & maintain ongoing communication for onboarding requirements
• Support scheduling and execution of hiring events on a regular basis to build and maintain an appropriate funnel of candidates for openings
• Assist in communicating work schedules/shifts with employees
• Help facilitate new employee trainings
• Manage applicable venue service program budget and process vendor invoices.

• Works directly with the Ops Manager and Security Supervisor to perform day of show duties
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/cl