Account Manager, Ford Pro

As a Ford Pro Account Manager, you will be the face of Ford Pro, responsible for strategically managing a portfolio of assigned account(s) for commercial customers purchasing commercial fleet software & services. 

Be a Client Champion: You will foster strong relationships with key client executives, serving as their primary point of contact and ensuring the delivery of their technical and operational needs to drive high customer satisfaction. 

Stay current with new Ford Pro systems, policies, and procedures to support client inquiries.

Provide the management team with insights into how customers use the fleet programs. What they like, don’t like, and new functionality that would help them better manage their vehicle fleet.

Escalate customer concerns and maintain customer open issues tracking and drive to resolution.

Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers
Develop Deep Client Relationships; Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.

Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop a true partnership relationship. 

Develop customers account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success.

Revenue Expansion: You will develop and implement a comprehensive client success strategy that aligns with Ford Pro’s business objectives. 

This strategy will focus on increasing client adoption, retention, and growth, while maximizing the value clients receive from our solutions. 

You will manage a client portfolio, retaining and growing client revenue, to achieve annual growth. 

Grow sales, and profitability through proactive management of assigned customers’ relationships by selling solutions (products or services) into your assigned existing accounts being responsible to identify opportunities as well as bring them to closure. 

Manage contract renewals and extensions 

Deliver Operational Excellence: You will work with client onboarding, implementation, and ongoing support to ensure client adoption and satisfaction. 

You'll establish a framework to measure key performance indicators (KPIs) and demonstrate the value delivered to clients.

Assist customers with maximizing the value they receive from the products and services delivered. 

Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.
 

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? 

• No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, and prescription drug coverage 
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 

 

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD

 

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

 

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

 

#LI-Remote

Prior Fleet account management/sales experience<