Operations Administrative Assistant

Replies within 24 hours Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Company Overview

Central Texas Restaurant Group proudly owns and operates 23 quick service franchise restaurants throughout Central Texas. Our mission is simple: deliver exceptional guest experiences while empowering our teams to thrive. From the front counter to the back office, we believe every role makes a difference—and this one is no exception.

Summary

We’re looking for an adaptable and driven Operations Admin to join our corporate office franchise support team based in North Austin. This role supports the Operations leadership team along with the full quick service operations team, providing critical assistance with staffing coordination, data tracking, communications, and tech systems. If you thrive on juggling many moving parts and know how to keep a team humming smoothly, you’ll fit right in.

Responsibilities

• Provide direct administrative support to the COO, including scheduling, email management and meeting coordination.
• Collaborate with restaurant managers on staffing needs, performance metrics, and operational updates.
• Implement operational procedures that enhance efficiency and profitability.
• Monitor inventory levels and manage supply orders to maintain optimal stock.
• Ensure compliance with health and safety regulations in food handling and preparation.
• Pull and analyze performance reports using tools such as TOAST, and R365.
• Utilize Microsoft teams and other collaborative apps to manage communications and tasks.
• Analyze sales reports and develop strategies for improving performance.
• Foster a positive work environment that encourages teamwork and employee engagement.

Requirements

• 2+ years of experience in an administrative or operations support role, ideally in a quick service or hospitality industry.
• Strong multitasking and prioritization abilities in a high energy setting
• Strong knowledge of food handling practices and health regulations.
• Excellent leadership skills with the ability to motivate a team effectively.
• Proficiency with Microsoft Teams or other related business tools.
• Prefer hands on experience with TOAST POS and R365
• Ability to analyze financial reports and implement retail math effectively.
• Exceptional written and verbal communication skills.
• Self-directed, resourceful and dependable.

Bonus Skills

• Familiarity with hiring platforms like Indeed or Workstream.
• Understanding of franchise operations and multi-unit restaurant management

Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®. 

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million. 

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service, and
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.