Room Service Server/Restaurant Server (Full Time) - InterContinental Houston

JOB OVERVIEW:

Deliver room service food & beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards.

 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

 

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
• May answer room service phones and record orders; utilize up-selling techniques to increase sales.
• Alert Outlet Management of any service and/or safety issue. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

People

• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
• Prepare food and beverages for service to hotel guests and present food according to established health presentation standards.

Guest Experience

• Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
• Greet all guests and take beverage and food orders in a prompt and professional manner.

Responsible Business

• Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
• Perform set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
• May be required to retrieve trays from guest rooms and hallways within prescribed time period.
• Clear and clean tables in a prompted and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained with other duties as assigned
• May assist with other duties as assigned.

 

QUALIFICATION AND REQUIREMENTS

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations,

 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the kitchen and restaurant
• Handling food objects, products and utensils
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?