Customer Success Manager

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.  Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. 

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

As a Customer Success Manager, you will be responsible for driving product adoption and building Trusted Advisor relationships with your customers.. You will be expected to manage a portfolio of 10–15 high value accounts and meet or exceed revenue retention and expansion targets for your account portfolio. 

We are actively hiring for multiple levels: Customer Success Manager and Senior Customer Success Manager.  Customer Success Managers will work closely with our core clients, while Senior Customer Success Managers will work with our strategic clients. Candidates will be leveled commensurate with experience. 

About You

• You have at least 3 years of experience serving as a Customer Success Manager or Account Manager for a Software-as-a-Service (SaaS) platform.
• You have a proven track record of building Trusted Advisor relationships with your customers through a high-touch customer success model.
• You are confident running Executive Business Reviews with C-Suite executives to articulate value.
• You take pride in building loyal brand advocates who want to provide references and referrals.
• You are excited to show users how they can make their work more impactful by adding products and/or services that enable them to advance their organization’s mission and goals.
• You are a natural “people person” who establishes rapport and builds relationships with ease either in-person or online.
• You love technology and are passionate about teaching people how they can make their lives easier by using technology to solve everyday problems.
• You empathize with others’ unique situations and naturally channel empathy into advocacy.
• You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being.
• You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns or followed news for major issue areas (e.g., immigration, education, etc.).
• You are an especially competitive candidate if you have experience with at least one of the following types of software: legislative tracking software (e.g., LexisNexis), grassroots advocacy software (e.g., NationBuilder), customer relationship management (CRM) software.
• You are a superstar if you have experience working with international customers and/or can speak two or more languages with at at least professional working proficiency.

About the Customer Success Team

• We’re responsible for ensuring that clients have an amazing experience with Quorum.
• We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space.
• We are dedicated to every user’s success and address challenges quickly and creatively.
• We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
• We take pride in developing personal relationships with our users and our team.
• We regularly support one another to ensure the success of our team and our clients.
• We're very close as a company—we work together, hang out together, and we value each others' ideas and input.

Our Work Environment

• We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington DC.
• Our office building is located in the heart of downtown DC, easily accessible by metro, bus and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
• Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past