Customer Success Manager, Enterprise

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As Vanta’s Customer Success Manager, Enterprise, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Enterprise Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. 

What you’ll do as a Customer Success Manager, Enterprise at Vanta:

• Lead all post sales activities for Vanta's enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells.

• Partner with Account Managers to drive renewal and expansion opportunities within your book of business

• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.

• Guide implementation, configuration, and optimization of Vanta Trust Management Platform

• Managing 40 Enterprise customers ($3M ARR in BoB)

• Provide professional advice on security best practices and compliance standards

• Collaborate with the customer to optimize security program and Identify areas of improvement. Act as voice of the customer within Vanta

• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.

• Work cross-functionally to resolve customer business issues and work toward mutual goals.

How to be successful in this role:

• 8+ years of experience as a Customer Success Manager for a SaaS company

• Managing a book of business of Enterprise 

• Experience handling onboarding, implementation, adoption, identifying opportunities for expansion

• Experience in audit (internal or external), risk management, compliance, or GRC frameworks/tools, with a focus on tackling enterprise-level challenges and creating measurable value for customers (preferred).

• Self-starter, able to work with little or no supervision

• Possess clear and thoughtful communication skills, with strong critical thinking ability. 

• Be highly empathetic to customers, with a proven track record of long-term customer retention.

• Experience with hitting retention targets and creating happy, healthy customers

• Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers.

• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.

• Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships 

• Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc

• Ability to be nimble and agile in an environment where shifting priorities should be expected

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardles