Manager, Content Operations

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more.  

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.

Peacock is looking for a process-oriented Manager of Content Operations to help support our expanding international video distribution efforts. Your project management expertise, eye for detail and passion for organization combined with intrinsic patience, perseverance and intuition will benefit you greatly in this role. Experience with multi-language asset management, procurement and servicing will also be important as will a mastery of spreadsheet formulas, functions, and data manipulation techniques.

You’ll provide operational insights and quality control guidance for the video publishing pipeline – monitoring project timelines, milestones, and deliverables, often under fluid conditions. Striving to continuously improve content availability schedules, communication channels and workflow handoffs between resources, you’ll act as the knowledge hub for both internal and external status updates and provide appropriate feedback to key stakeholders to ensure any dependencies or concerns are addressed.

This position requires you to be a master of time management and diplomacy – continuously auditing workstream performance while simultaneously leading collaborative negotiations for strategic reprioritization of tasks to keep the video supply chain moving. Your commitment to consistent operational governance will set the bar for overall delivery reliability and will play an instrumental role in our success within the highly competitive, ever-evolving media landscape.

We’re also looking for those who want to help build a new corporate culture. At Peacock we are passionate about movies, TV shows and building a new streaming service from scratch, but we think it’s important to have fun while doing so.

Essential Responsibilities

• Provide on demand streaming video supply chain project management support for Peacock’s expanding distribution efforts
• Assist in triage and troubleshooting content and metadata migration discrepancies throughout multiple systems
• Bring uniformity and rigor to the publishing process by increasing visibility and accountability to tasks and plans
• Create new SOPs and optimize existing workflows to further improve the content publishing pipeline
• Provide insights and liaise with required resources via knowledge sharing of comprehensive process, workflows, and compliance guidelines with the use of Jira, Confluence, and various project management tools
• Regularly report to and ensure the satisfaction of Peacock’s management team – communicating possible opportunities and escalating potential risks that may require intervention
• Support relationships and communication betwee