Credit Controller Account Handler

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com 

 

The main purpose of this role is to take full ownership of the end to end premium receivable collections for the indigenous Iberia and reinsurance DIFC (Dubai) accounts. The role is based in the Madrid reporting to the Major Account Credit Control Specialist as part of a team of 6. The successful candidate will: 

• Experienced in managing numerous Broker accounts within the Iberia or Dubai Insurance market.  They will take ownership of managing premium receivables and ensuring bad debt exposure is kept to a minimum in line with set targets and guidelines. They will support their line manager in support with a number of adhoc Credit Control tasks for the whole team. E.g. monitoring Unapplied cash, attending line of business meetings with Underwriters, Claims or Operations.
• Will be able to build strong business relationships with all Chubb departments, Brokers, offshore support teams, and external suppliers with the expectation of maximising cash collection.  
• The role will require the monitoring of Broker performance vs. Terms of Business Agreements (TOBAs) and taking remedial action to mitigate delays in collection and improve settlement and reconciliation processes. 
• They will proactively manage and monitor overdue premium and unallocated cash performance for their account range, escalating collection issues to the Major Accounts Credit Control specialist where necessary.
• The candidate will need to periodically report premium receivable position against targets and articulate collection status. 
• They will be responsible for ensuring their offshore counterparts are provided with clear instructions for them to carry out administrative processes on their respective account. 

The key responsibilities are: 

1. Deliver Due, Overdue and Inadmissible premium, Unapplied and Unallocated Cash and Claims results ensuring that any issues preventing attainment are escalated to the direct line of report.
2. Undertake the management of a larger indigenous account Portfolio and be responsible for the collection of outstanding debt, and oversight of all cash reconciliation. 
3. Monitor broker performance against TOBAs. Engage with external and internal contacts to improve collection performance. 
4. Work with and support the offshore  Credit Control team by providing clear information to aid offshore processes. 
5. Act as a primary contact point to for Credit Control relating to the assigned Broker portfolio including, but not limited to the Collection of Premium, Claims and the clearance of Cash received including the liaison with Underwriters, Operations, Claims, Finance and third parties. 
6. Where required, in collaboration with the direct line of report, review processes and procedures on a regular basis in order to identify efficiency gains, documenting and rolling out where required. 
7. Ensure compliance with Sarbanes Oxley control documents relevant to the team and ensure that they are maintained in accordance with company guidelines.
8. Regular reporting to the direct line of report on all key responsibilities.

 

 

The key qualifications for this role are: 

• University degree in  Economics, business administration, insurance, or a related field.
• Dubai or Iberia Insurance market experience for a Broker or Insurer, experience in reinsurance business would be a plus.
• Credit Control experience managing premium receivables.
• Target and KPI focus
• Customer Service orientated
• Demonstrable ability to communicate consistently and effectively with people up to middle management level.
• Commercial acumen 
• High orientation to on-time delivery
• Proficiency in English and Spanish 
• Ability to work with different computer systems.