Medicare Sales Specialist Hourly + Commission

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Aetna, CVS Health is looking for top sales talent! We have an exciting opportunity available for highly motivated individuals as Medicare Sales Specialist. The position will be a part of a specialized team who will focus on educating existing Medicare members on available plan offerings to help meet their specific healthcare needs.  This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment.

Job Responsibilities:

• Work defined campaigns that are designed to assist Aetna Medicare members holistically find the appropriate Aetna Medicare coverage option.
• Conduct compliant presentations throughout the sales process.
• Acquire new members on available Medicare products via inbound and outbound campaigns.
• Ability to learn and adapt to new approaches, utilizing defined trainings, processes, and scripting.
• Assesses customer needs by utilizing questions while demonstrating superior listening skills during all sales presentations.
• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
• Cross selling applicable products to existing members.
• Maintaining high compliance commitment and standards with a robust knowledge with respect to CMS and states regulations.
• Ability to multitask, and effective use of computer while interacting with prospects and members via phone.
• Participate in internal monitoring audits and coaching feedback sessions to review schedule adherence, quality, selling skills and compliance.
• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
• Other duties as assigned.

 Accountabilities:

• Meeting sales goals, conversion rates and other acquisition metrics as outlined in the annual performance plan.
• Maintain high standards of professionalism and compliance at all times.
• Ensure new member acquisition is meeting organizational thresholds in relation to retention, cancellations, and rapid disenrollment.
• Adherence to call center quality audit programs.
• Highest levels of member satisfaction as measured by various member surveys and member retention rates.
• Expert level understanding of products, services, and processes offered by the company.
• Expert level of MAPD/DSNP product offerings
• Ability to pass, on an annual basis:
  • American Health Insurance Plans (AHIP)
  • Continued Education (CE’s)
  • Product Certification
  • Required Security and Compliance
  • Client/Carrier Certifications
  • Any required CMS Certifications

Required Qualifications

• 1 to 2 years demonstrated sales experience
• Active Health insurance license or willingness to obtain
• Ability to obtain release, if contracted with another firm/carrier (if applicable)
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude)
• Adaptable to fast-paced, high pressure, achievement-oriented environment
• Proficient computer skills and knowledge of Microsoft Office

Preferred Qualifications

• 1 to 2 years Medicare sales experience
• Medicare call center experience

Education

High school diploma or GED

Bachelors preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$15.00 - $32.31

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

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