Plant Repair Systems Manager

 Plant Repair Systems Manager 

LOCATION: Westminster / Maryland (US-MD), United States | BRAND: Knorr Brake Company | REQUISITION ID: 9703 | JOB GRADE:17  | ON-SITE/REMOTE: On-site 

 

 

Knorr Brake Company is the innovative leader in the manufacture and supply of braking systems, passenger doors and climate-control equipment for all types of Mass Transit customers such as: METRO, Light Rail Vehicles, High-Speed Trains, Commuter Rail and Monorail Vehicles for the North America market. We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today at www.KnorrBrake.com!

 

JOB DESCRIPTION:

WESTMINSTER PLANT REPAIR SYSTEMS MANAGER

 

Reports to:         Westminster Plant Manager

 

Summary/Objective

The Repair Systems Manager ensures paid repair, overhaul, internal FMI, and other warranty and non-warranty returned material activities follow approved processes.  Manage effectively from initial customer notification, issuance of an RMA, through the timely repair/return of product to the customer, and closure of RMA/Q Notifications. This role is also responsible for monitoring, managing, and escalating warranty RMA activities that require production awareness (i.e., Failure Analysis scheduling/prioritization, production rework/repair, etc.). As a member of the Plant Leadership Team this role will manage the Service Center Supervisor and Planner, as well as the Repair Shop Coordinators. This role has the authority and responsibility to manage and prioritize all RMA work, creating and maintaining KPI’s and PI’s, provide reporting and visibility to all RMA activity, manage, and continuously improve the associated processes, and escalate issues for resolution when required. The role frequently interacts with Supply Chain, Quality, Rail Services, Engineering, Project Management, and other departments to coordinate and direct all activities associated with these processes. 

 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1. Management of warranty and non-warranty RMA team to include the assignment & prioritization of workloads, tasks, and other responsibilities.
2. Initiation, facilitation, and closure of all RMA’s.
3. Monitor and manage the production team to support all RMA efforts.
4. Escalation of issues to appropriate personnel.
5. Creation, maintenance and reporting of all RMA activities, management KPIs and metrics; to include tracking all RMA’s.
6. Maintain repair work schedule with production support team, to ensure timely repair of customer material.
7. Validate the effectiveness of associated processes and make necessary improvements and changes.
8. Support, develop, any RMA procedures/instructions to assure compliance.
9. Maintain a high level of data integrity within KBC’s SAP system.
10. Lead and support continuous improvement efforts associated with these processes locally and globally.
11. Must be able to comply with applicable company and plant procedures and policies.

 

The anticipated salary range for candidates who will work in Westminster, MD is $105,400-$158,200 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. [If Non-Remote Position] [Company] is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company’s 401k plan. Employees will also