Manager, Payroll Client Services - APAC

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.   If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Payroll Client Services, joining our Payroll team.

Our ambition is to provide the best end to end customer experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll.

What you bring

• Experience:
  • Experience in payroll customer care team management or equivalent amount of experience.
  • Deep understanding of local legislation in one or more countries is a plus
  • Strong experience in a customer-facing role.
• Problem-solving abilities with great communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• You write and speak fluent English.

Key Responsibilities 

• Manage and provide direction to a team of Payroll Client Services Specialists ensuring effective service delivery and continuous improvement.
• Act as an escalation point of contact for all questions related to employees payroll runs.
• Provide companies and employees support on all Payroll related questions and address their potential issues.
• Manage complex customer escalations and bring them to resolution.
• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
• Collaborate with the Payroll leadership team to support the strategic direction and alignment with company goals.
• Contribute to the identification and implementation of opportunities to improve operational efficiency
• Drive training and development sessions to increase payroll knowledge and improve user experience
• Manage existing relationships with payroll, accounting and benefits service providers.
• Maintain up-to-date knowledge and documentation on payroll processes, contributing to FAQs and other learning materials.

Practicals

• You'll report to: Senior Manager, Payroll Client Services
• Direct reports: 8-10 
• Team: Payroll
• Location: APAC
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $39,200 USD to $88,150 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon m